Shipping & Delivery
Shipping rates are calculated during check-out at which time the customer can choose from ground, 2nd day, or international. The method of shipment is typically UPS but we reserve the right to choose the method of shipment (standard or express). Delivery times are not guaranteed and may be impacted by weather, holidays, and other factors.
Returns & Replacements
Items must be returned within 30 days of purchase. Please enclose a note stating reason for return along with original receipt. All shipping charges on returned items are non-refundable. If an item is damaged during shipment please save all packing materials and contact us immediately at 415-933-6154. Please send returned merchandise and receipt to: 55 Music Concourse Dr. Golden Gate Park San Francisco, CA 94418 .
Refunds & Canceled Orders
Upon receipt of the returned item(s) or the request to cancel an order, a refund will be submitted. Please allow 5-7 business days for the refund to process.
Pricing & Tax
Prices are subject to change without notice. Orders may be subject to a state sales tax. If we have an operating entity in the "Ship-To" state, you will be charged sales tax as required by law.